Privacy Policy for RBK Pediatrics App

This Privacy Policy describes how RBK Pediatrics ("we," "us," or "our") collects, uses, and shares your information when you use the RBK Pediatrics mobile application (the "App"). We are committed to protecting your privacy and ensuring transparency about our data practices.

1. Information We Collect

We collect information to provide and improve our services to you. This includes:

  • Information You Provide Directly:
  • Account and Profile Information: When you register or update your profile, we collect your name, email address, phone number, patient's full name, date of birth, parent/guardian name, and similar demographic details.
  • Appointment Details: Information related to your appointment requests and scheduling, including preferred date, time, reason for visit (e.g., wellness visit, sick visit), and any specific notes you provide.
  • Patient Onboarding Information: Data submitted during the patient registration process, such as insurance provider details, consent form statuses (e.g., whether consent has been signed), and acceptance of privacy terms.
  • Communications: Any information you provide when you contact us for support, inquiries, or feedback through the App or other channels.
  • Information Collected Automatically:
  • Device and Usage Information: When you access the App, we may collect information about your mobile device (e.g., device model, operating system version, unique device identifiers), IP address, mobile network information, and how you interact with the App (e.g., features used, pages viewed, time spent). This helps us understand usage patterns and improve app performance.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Service Provision and Improvement: To operate, maintain, and provide the features and functionality of the App, such as enabling appointment scheduling, facilitating patient onboarding, and delivering relevant medical resources (e.g., checkup videos, medical articles).
  • Personalization: To tailor the App's content and your experience to your needs and preferences.
  • Communication: To send you important notifications regarding your appointments, health information, updates about our services, and to respond to your inquiries and support requests.
  • Analytics and Research: To monitor and analyze trends, usage, and activities in connection with the App, which helps us to understand user behavior, troubleshoot issues, and improve our services and features.
  • Security and Fraud Prevention: To detect, investigate, and prevent potentially prohibited or illegal activities, and to protect the rights, property, and safety of RBK Pediatrics, our users, and others.
  • Compliance: To comply with applicable legal obligations, such as HIPAA, and regulatory requirements.

3. Sharing Your Information

We are committed to keeping your information confidential. We may share your information only in the following circumstances:

  • With RBK Pediatrics Healthcare Providers: Your health and appointment-related information will be shared with the relevant medical staff and practitioners at RBK Pediatrics to facilitate your care and appointments.
  • Third-Party Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf and assist us in operating the App. These services may include:
  • Cloud Hosting: For secure data storage and app infrastructure.
  • Analytics Providers: To help us understand how the App is used and improve user experience (e.g., Google Analytics). These providers are typically bound by strict data protection agreements.
  • Communication Services: For sending notifications or emails related to your appointments or health information.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request) or to protect our rights, prevent fraud, or ensure the safety of our users.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement robust and reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure software development practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Update: You may review and update much of your personal information directly within your App profile settings.
  • Data Portability: You may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Deletion: You may request the deletion of your personal information, subject to certain legal obligations or legitimate business interests (e.g., retaining records for medical or billing purposes).
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
  • Opt-Out of Communications: You may opt-out of receiving promotional communications from us by following the instructions in those communications. Please note that we may still send you non-promotional messages, such as those about your account or services.

To exercise any of these rights, please contact us using the contact details provided below.

6. Children's Privacy

The RBK Pediatrics App is primarily designed for parents and guardians to manage healthcare for their children. While the App may collect information about children as provided by their parents/guardians, we do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the new Privacy Policy within the App, on our website, or through other communication channels prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

RBK Pediatrics


Website Privacy Policy

Last Updated: 6/3/2024

This Privacy Policy governs the manner in which Connexin Software, Inc. dba Office Practicum collects, uses, maintains and discloses information collected from you as a visitor (each, a “User”) to a Office Practicum, NextStep Solutions, Remedy Connect OP Site or other web- or cloud-based sites offered by Office Practicum (collectively, “OP Site(s)”). This privacy policy also applies to any products and services available through Office Practicum portals, affiliate websites, or forums, or services offered by Connexin Software, Inc. dba Office Practicum (collectively, “OP Service(s)”).

We may collect information from Users in a variety of ways, including, but not limited to, when Users visit, access, register, fill out a form, or otherwise use OP Sites or OP Services. Users may be asked for, as appropriate, name, email address, mailing address, phone number, company name, etc. (“personally identifiable information”). We will collect personally identifiable information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from accessing, using, or otherwise engaging in related activities with the OP Sites and OP Services.

We may also collect non-personally identifiable information about Users whenever they interact with OP Sites and/or OP Services. Non-personally identifiable information may include the browser name, the type of computer and technical information about Users’ means of connection to OP Sites and OP Services, such as the operating system and the Internet provider(s) utilized and other similar information.

OP Sites and OP Services may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users can find specific information about how we use such technologies and how you can refuse certain cookies in the Cookie Notice.  Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the OP Sites and OP Services may not function properly.

Office Practicum may collect and use Users’ personal information for the following purposes:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • As needed to provide access to, and proper use of, the OP Sites and OP Services such as technical support or help desk information.
  • Information you provide helps us respond to your customer service requests and support needs more efficiently and/or to carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • We may use individual activity or information in the aggregate to understand how our Users as a group use OP Sites and OP Services or personalize user-experience. We may use feedback you provide to improve our products and OP Sites and OP Services.
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. By providing an email address or other contact information, you opt into our mailing list, and will receive emails that may include company news, updates, related product or OP Sites and OP Services information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Office Practicum may also share your personal information with its third-party service providers (such as its hosting partners) to provide the necessary hardware, software, networking, storage, and other OP Sites we use to operate the OP Site and maintain a high-quality user experience.
  • In addition to the purposes described above, we disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law.
  • To our subsidiaries and affiliates or to a buyer or other successor in interest.
  • To fulfill the purpose for which you provide it. [For example, if you give us an email address to use the "email a friend" feature of our Website, we will transmit the contents of that email and your email address to the recipients.]
  • For any other purpose disclosed by us or otherwise with your consent·   


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored and/or contract with third parties vendors who do the same.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above, and as may be permitted by any written agreement between us.

Users under 13. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at OP Sites from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Public forums: You should be aware that any information you provide on or through certain OP Sites (e.g., the Ideas Portal and listserv forums) may be read, collected, and used by others who access them. 

Correcting and updating your information: Customers may update or change the personal information they have provided Office Practicum by logging into the OP Site and providing such additional information where applicable. If you are our customer and would like to gain access to, or request deletion of information we have collected, please contact us at (800) 218-9916 or emailing support@officepracticum.com.

Links to other websites: An OP Site may contain links to other websites and web applications, sites or information that are not owned or controlled by Office Practicum. Please be aware that we do not determine and we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you leave an OP Site and read the terms of use and privacy statements of other websites and web applications . 

California Residents: If you are a resident of California, you are granted specific rights regarding access to your personal information. Under the California Consumer Privacy Act (CCPA), you have the rights listed here. 

Updates to Privacy Policy: Office Practicum has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance: By using this OP Site or OP Services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use this OP Site or OP Services. Your continued use of the OP Site or OP Services following the posting of changes to this policy will be deemed your acceptance of those changes.